Parcleline and cleaning

Grrrr I am so bloody cross with Parcel Line. See below for history and reason for annoyance


Parcel Line
Complaint


Telephone numbers 08459 300 100


Sequence of events

Consignment Details
ConsignmentNumber
Date Sent
SendersReference
Service
No ofParcels
Post Code
Status
20 Aug 2007
Next Day
1
CM19
Held by depot





Tracking History

Date
Time
Location
No of Parcels
Status
29 Aug 2007
02:13
Chelmsford
1
Held by depot
28 Aug 2007
05:51
Chelmsford
1
Held by depot
24 Aug 2007
05:11
Chelmsford
1
Held by depot
23 Aug 2007
05:47
Chelmsford
1
Held by depot
22 Aug 2007
12:42
Chelmsford
1
Unable to deliver, calling card left
22 Aug 2007
08:34
Chelmsford
1
On vehicle for delivery, using Saturn
21 Aug 2007
11:26
Chelmsford
1
Unable to deliver, calling card left
21 Aug 2007
08:11
Chelmsford
1
On vehicle for delivery, using Saturn
21 Aug 2007
05:15
Chelmsford
1
Security check
20 Aug 2007
23:44
Birmingham Hub
1
Confirmed On Trailer
20 Aug 2007
22:56
Birmingham Hub
1
Forwarded to Chelmsford
20 Aug 2007

Leicester
1
Collected from sender



Tuesday 21st calling card left as unable to deliver.
Wednesday 22nd I telephoned early morning and arranged for delivery on Thursday 23rd via automated system

Thursday 23rd No delivery. Waited in all day and telephoned after 7.30 using automated system for parcel to be delilvered on Tuesday 28th. This was confirmed on automated system.

Tuesday 28th No delivery and when looking at on line tracking I could see that it was not on a van but held at the depot still.
I telephoned and first person said system was down could I call back. When I said I wanted him to check whether my parcel was on a van he asked me to hold while he telephoned the depot. I was then cut off.

I telephoned again and spoke to Anit Chouhan who also asked me to hold while he telephoned the depot. He came back and assured me that the van was being loaded as we spoke and that my parcel would be delivered today. I asked for assurances that this would happen as I had an appointment at 4 pm and if the parcel was not coming I could make my appointment. He said the parcel would definitely be delivered this day. Parcel did not arrive!!!!

Wednesday 29th telephoned again and spoke to Yasin who did try to be helpful. He also telephoned the depot but this time did call me back. The automated system should not have made appointment for delivery on Tuesday as it followed a bank holiday. He confirmed that Anit should not have said it was on the van when quite clearly it was not. He could not arrange for the parcel to be delivered today and when I asked who else I could talk to he suggested the manager Liz Marrow who was not in until 10.45. Unfortunately Yasin was leaving before she arrives but could leave a note on her desk asking her to call me.


11.18 telephoned to speak to Liz got disconnected after being placed on hold
Redialled and kept on hold was assured that Liz would telephone me after she had been in a meeting.

So here I am sitting around waiting for the mighty Liz to call and by the time she does call it will be well too late to send the parcel out to me and the earliest I'll be in to receive it will be Saturday. I'm going to ask for the name and address of her boss so I can send a letter of complaint. Or I might just look up the directors name on line and send it anyway.

On another note I have been going a bit mad with the cleaning again. I wonder if I am stressed about the new job as the last time I went mad with cleaning and used the Shiny Sink stuff was when my Dad was dying. Anyway the kitchen looks lovely and gives me a very good feeling when I go into it. I really must keep this up this time. I want a clean clutter free house which is difficult with Richard but this time I am determined. This is my calling.

Not heard anything from Mr V and I suspect he is now back at work because all messages got straight to him even one at 12 midnight so he is obviously somewhere that she is not. Anyway can't be arsed to be bothered as he'll be back sometime.

Lizzie's baby was born and it was a little girl, Grace which is a lovely name. Apparently all went well and doing fine which is excellent news...ahhh.

Right off to do front garden now a thing I put off and dread but I suspect like cleaning will be satisfying when I've done it.

Oh by the way the washing machine is seriously playing up and I suspect its the pipes being blocked but won't know till Richard can get out there with a bit of old wire coathanger.